Regulation (EC) No 261/2004 of the European Parliament and of the Council, together with some posterior laws and judgements, protects passengers against most travel problems. Not surprisingly, many airlines try by all means to avoid paying whatever. And it’s as easy as just saying “NO” because most passengers are not able to argue back their legal or technical arguments, and will surely not proceed in Court. That’s why an expert claiming company like Aireclaim is so important to defend passengers rights.
If you are at the airport waiting for your flight and more
than 2 hours have passed since the scheduled departure
time (either because your flight is delayed or because it
has been cancelled and you are waiting for a new one), the
airline must provide refreshments. Also food according to
the part of the day.
In case you have to stay
overnight, the airline must provide also accommodation, as
well as transportation to and from the hotel. And also
whatever you reasonably need to buy for the night, like
medication, underwear, phone charger, etc.
If they
“forget” it, you can buy it yourself and later
ask for a refund using Aireclaim’s services.
You
are entitled to a refund as long as you present the
receipts and your expenses are necessary and reasonable.
The rerouting / refund right is due in case of
flight cancellation .
You have the
right to be refunded or rebooked without extra costs, not
necessarily by air, as soon as possible or at another day
if you prefer, either to the final destination or to the
original airport of departure. This right is deployed
after 5 hours departure delay if you ask to leave the
flight, or upon earlier initiative of the airline. You
have the choice between being refunded or rerouted using
the alternative offered by the airline. In this case, the
airline will pay all care expenses until you reach your
destination or return home, unless you refuse their
alternative and choose to postpone your flight.
Extra
payments shall never be demanded. In case of class
downgrade a partial ticket refund is due.
If the trip
lost its purpose (example: you missed a marriage) you can
ask to be delivered back to your original airport at no
extra cost and receive refund for the unused flights.
If
you prefer you can ask to change the unused flights to
another day.
If your booking includes more connected
or return flights, these rules apply to all, as a set.
After
this right is used, no more “care” is due (as also after
arrival to the last destination in the booking or back
home).
Consists of a cash payment (or vouchers but only if you
agree) and is due in case of 3+ hour delay upon arrival or
cancellation (unless informed more than 14 days before).
The amount is 250, 400 or 600 euros (half in a few cases)
for each person, and depends on the flight distance.
This right does not apply if the
airline cannot be blamed for the problem. Examples: bad
weather, volcano ashes, terrorism, air traffic control
orders, labor strikes (except those inside the airline).
However compensation is due in case of technical or
operational issues (ex: blown tire, bird strike, crew
illness).
For flight delays, you are entitled to compensation if you arrived at your destination 3 or more hours late.
For airline cancellations, you are eligible for financial compensation if the flight was cancelled less than 14 days prior to departure.
Flight compensation is due even if a small delay in the first flight caused you to miss the next flight, provided that you arrive more than 3 hours late even after rerouting and both flights belong to the same booking .
In case of boarding denial due to overbooking, you're entitled to compensation plus the replacement flight, plus food and hotel until you reach your destination. But not if the fault is yours, missing documents or arriving late to the gate.
Up to 1500 km
250€ each person
From 1500 km to 3500 km
400€ each person
More than 3500 km
600€ each person
1
Enter your flight details and check the amount of the
compensation, if any.
Add your own food/hotel
expenses.
2
Easy, no bureaucracy, no cost.
Let the experts
defend your Rights, do all work and pay all expenses.
3
Wait and relax. When the airline pays, 70% is for you and 30% is for Aireclaim. No win, no fee.